I bought the 29 dollar Launch plan a few days ago. But after not getting any response from billing@fly.io about my issue I downgraded back to the “pay as you go plan”. However I am still on the Launch plan for a month.
I am now trying to submit a support ticket via the dashboard. And it keeps erroring out with “Failed to submit support request”.
The whole ordeal has been pretty demotivating.
Why am I unable to submit support requests?
Hi,
I didn’t see any emails from your address on-file in the billing queue. If possible, please resend your request and we’ll get to it.
As for filing a support request, it’s possible you were affected by a network incident we had around that time. If possible, can you retry again on dashboard?
If you still get the error, please try sending us an old-fashioned email to your dedicated support address (you should see it in your dashboard support page) - this should always work as long as your Launch plan is active, and is not subject to e.g. Fly.io dashboard errors or outages.
Regards,
Hi! Looks like you did manage to get in touch, glad you found the email fallback option!
Let us know if there is anything else we can help with.
Thank you for your replies and resolving my issue.
Looks like it was related to the incident.
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