Tigris bucket APIs failing?

Is there an outage on Tigris Data? I’m unable to upload content using a previously-functional token with a mysterious “dispatch error.” When I sign into the Tigris Storage dashboard, I’m unable to load the bucket and the UX displays “Type error / Unable to load” messages.

Update: The Safari developer console shows the following:

Fetch API cannot load https://fly.storage.tigris.dev/?IncludeVisibility=true&IncludeOwnerInfo=true&IncludeRegionsInfo=true due to access control checks.

@escouten No there is no outage. Could you let us know more about your bucket so that we can take a look what is happening? You can send the bucket details to help@tigrisdata.com?

This might be a network provider or DNS issue. When I connect using a VPN instead of my “naked” home internet connection, all of the above problems disappear. :man_shrugging:t2:

I’ve cycled back and forth between VPN and not-VPN several times. That pattern is completely reproducible.

I just ran into this today. It seems that:

dig @8.8.8.8 A fly.storage.tigris.dev
;; ANSWER SECTION:
fly.storage.tigris.dev.	30	IN	A	192.168.4.1

Is returning a private IP address. I temporarily added their proper one to /etc/hosts as a workaround:

cat /etc/hosts | grep fly
149.248.213.147 fly.storage.tigris.dev

Unable to reproduce that dig result:

❯ dig @8.8.8.8 fly.storage.tigris.dev

; <<>> DiG 9.10.6 <<>> @8.8.8.8 fly.storage.tigris.dev
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 35633
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;fly.storage.tigris.dev.		IN	A

;; ANSWER SECTION:
fly.storage.tigris.dev.	12	IN	A	149.248.213.147

;; Query time: 148 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Wed Feb 05 18:04:54 EST 2025
;; MSG SIZE  rcvd: 67

Could you turn off VPN and clear the DNS resolve cache to reattempt? Could there be other utilities hijacking your DNS requests?

It’s possible - I am on a separate network now and can see the 149.x address. It’s probably ISP/network related as previously suggested. Just echoing I was seeing similar symptoms to OP.

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