Tigris upload taking forever

Hi,

My Tigris bucket is getting buggy again. I had a similar issue and opened a topic 16 day ago.

The bucket name is black-dust-3615

Uploading from the dashboard a small file took 4.7 min
The Tigris status appears to be OK.

I’m starting to consider moving to another s3 provider…

That is not expected, we are taking a look on our side. If we need any additional details for debugging, it would be helpful if you could reach out to us at help@tigrisdata.com.

It seems to resolve by itself after some time but result in some lost data of the upload during the issue.
I have jobs that are time sensitive I get data from a source and I need to upload it on a S3.
Those jobs have 3 retries but they all fail because the timeout.
I will keep an eye on it.

I’m also experiencing issues with uploading files. My use case is just for simple small images, but today I’ve been getting constant timeout errors on my upload methods.

Hi @JuanVera, I believe you have a support ticket open about it as well now. I will reach out to you there.

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Thanks for the quick reply! It seems like my issue was related to having WireGuard active so I can manage my prod postgres DB from my local dev machine. Upload methods fail when WireGuard is active (npm install commands also fail as long as it remains active).

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