My account got a high risk

I sincerely apologize. I boosted your personal org, and not the one that you linked me to :man_facepalming: . This should be fixed now. I’m also merging a change soon that should prevent this regression from occurring again.

It’s working now! Thanks a lot

Works now! Thanks!

@billy I am experiencing the same issue. Have been using these different Orgs (environments) for over 6 months now and suddenly I am seeing


==> Verifying app config
Validating fly.staging.toml
Platform: machines
✓ Configuration is valid
--> Verified app config
==> Building image
WARN Failed to start remote builder heartbeat: Your account has been marked as high risk. Please go to https://fly.io/high-risk-unlock to verify your account.

Error: failed to fetch an image or build from source: error connecting to docker: Your account has been marked as high risk. Please go to https://fly.io/high-risk-unlock to verify your account.

The question is why, specially when both Orgs (invicta-ready-staging and invicta-ready-production) have Credit Card and all invoices paid. Could someone please un-mark this account from high risk to a regular account?

Thanks,
Daya

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Hi @billy, I’m currently facing the same issue, I’ve verified my account with my credit card twice. I was able to successfully do fly launch at first, but fly deploy fails with:

Error: failed to fetch an image or build from source: error connecting to docker: Your account has been marked as high risk. Please go to https://fly.io/high-risk-unlock to verify your account.

Seeing the same issue here

same issue here :frowning:

I got the same issue. I’ve just done ONE successful deployment after input my credit card info and got verify. And then I got this ‘high risk account’ issue when I try to deploy again. By the way, I only have ONE org. I think this is a very serious issue instead of a technical problem.

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@billy have suggestion on who to get help from when trying to upgrade my org to a paid plan and getting an error (Failed calculating the next invoice to change your plan. Try again later.)?
I did originally have the issue with getting marked as high risk when we signed up, but that seems to have been fixed.
Its been happening for several days now, billing said its a stripe issue and has no resolution but says there are eyes on it. I was able to add credits to the hobby plan, but that does not help us get to a paid plan so that we can use tech support.

Hi. Can you check?
my account is marked also as high risk and my machine is in suspended mode.
Please help me!

I destroyed the machhine but on deploy I get that error.
Thank you

Hi.
I also have the problem with
WARN Failed to start remote builder heartbeat: Your account has been marked as high risk. Please go to Sign In · Fly to verify your account.

But it is all good…
Can you give me a hand?
Thank you!

Good day!
Mine also says that the machine is suspended.
and your account has beren marked as high risk.
A little help will be very useful…
Thany you!

Hello @billy can you also take a look at my account, I have the same problem as well but I’m still on the Legacy Hobby Plan. Any help will be appreciated. Thank you!

I get the same error message… I emailed the support and the billing but im still on the hobby plan… Should I pay because my account has a fake positive for high risk?

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@billy Hello, I encountered the same situation, prompt Error: input:4: createRelease Your account has been marked as high risk. Please go to Sign In · Fly to verify your account.

Can you help me solve this problem?

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