cannot upgrade support level

I’m trying to get support for myself.

I keep getting the error “You need to convert to Pay As You Go to purchase this product”

I have done so, but I still keep getting this error.

This is funny because I need to support for the support.

Hi… Several other people have bumped into this apparent catch-22 before, :dragon:, but actually there is a way out:

Billing and account support

Who can use this: Everyone

Use this for: Billing and account management issues.

For questions about a specific invoice or account management issues, you can email us at billing@fly.io.

Hope this helps you, as well!