Hi!
I recently upgraded to the scale plan and now I have multiple usage credits attributed to my account, 2 x launch and 1 x scale. My usage doesn’t look right either.
I’ve emailed both support and billing but have not heard back in over 4 days, despite multiple emails.
Would love to get this sorted out.
Hey @ahojmetrics, so you’re aware, since you have email support included in your Scale plan, you’re better to send all your questions (including billing ones!) to your dedicated support email address.
We respond to everything sent to billing@fly.io, but you’ll definitely get a quicker response with the dedicated address.
Thanks @jfent, I’ve tried both my support email and the billing email but have not heard anything back since the original email i sent on the 16th of July.
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