Introducing our shining new support portal for paid plan customers
Some of you may have noticed that we quietly rolled out our minimal support portal in the dashboard. There, you’ll find a new 
contact form (we’re so 1995!) and a list of recent support tickets across all members of your organization.
Now I know, most of you probably associate forms with waiting rooms or needing a black pen when you only have blue. But by now you know that we’re Fly.io and we do things differently—like shipping contact forms that don’t suck. We’ve tried to keep it simple, with a low barrier to get in touch. Submitting this form also does not fire your request out into the digital aether like some forms, and rather, lands it safely in the exact same inbox we use to field your email submissions.
And yes, you can still use your unique support email address to get in touch if you prefer!
You’ll get an auto-ack shortly after submitting a new request, where we’ll continue the conversation and you can follow up with additional details or attachments.
In the Recent Tickets panel you’ll see the 5 most recent tickets created by members in your organization, along with their status, so you’ll always have visibility into the progress of your request:
If you have a paid plan with us, you can find this in the dashboard right now, by clicking the Support tab in the left sidebar.
We plan to iterate on this a lot—so let us know down below what you like and don’t like about the new support portal, as well as things you’d like to see going forward 