Auto-reply for paid customer support emails now live

As of last week, we’ve added an auto-reply to paid customer support emails!

Every Launch / Scale / Enterprise customer who emails support will now get an immediate auto-reply acknowledging their email and asking for additional information (like affected Fly app names, Fly machine IDs, etc). It’ll only be sent as a response to the first email in a conversation, and only one time to any individual email address within a 24-hour period, to ensure we don’t spam customers.

We’re happy to report that the auto-reply has been a huge help in resolving customers’ issues faster! Customers are immediately following up to the auto-reply email with information like their app names, logs, and screenshots, which has enabled the Support team to hit the ground running.

Questions / concerns / suggestions about the auto-reply? Let us know!