Happy Friday! Dropping by to let you know that we’ve made some improvements to the Support Portal to make it easier to navigate your tickets—these updates are available now for all organizations with paid support.
What’s new?
Browse all of your organization’s tickets
Previously, only the 5 most recent tickets were displayed in the right side bar—it was almost an afterthought. Now, your tickets are front and center and you can view any ticket created by any member of your org.
Enhanced ticket details
Click on a ticket to view its status, description, latest message and ticket ID (handy when referencing a past ticket with our support team or members of your team).
Updated
Regular visitors to the portal might be familiar with the “load meter” we introduced in September. It’s there to give you a better idea of the current volume of support requests our team is dealing with and helps to gauge the potential wait time for assistance. The metric is now stable and no longer considered experimental—so if we’re really busy, please send coffee 
.
We are seeing a lot of engagement from folks using the portal, which we would hope to mean we are doing something right! But as always, leave your comments and feedback below so we know how we can make this even better.