"Your organization is currently restricted to single instance apps only"

[nikvdp]

Hi,

I’ve been using fly to host a side project for a while now and have been very happy with it. I’ve been been running in the free tier with 3 instances spread across different regions. However recently the project has been getting more usage than usual, so I tried to consolidate regions in the hopes it would improve performance, but instead fly is no longer letting me spin up 3 instances! Please help!

Here is the message I’m getting:

$ fly scale count 3
Error Your organization is currently restricted to single instance apps only. Please contact us at support@fly.io to upgrade to larger instances.

However emailing that address gives me a canned reply saying to post here!

Previously I had 3 instances running across various regions, and this started happening after I did fly regions set 'lax', however setting my regions back to the previous setup does not fix the issue.

How can I scale it back up to 3 instances?

[ignoramous]

Are you paying more than $29/mo to Fly today? If so, consider subscribing to their launch plan: Restricted to shared-cpu-1x instances only - #2 by ignoramous

If not, you’d have to wait until someone from Fly gets your account out of this quagmire.

[nikvdp]

just on hobby tier sadly had originally been on free tier but busted out the credit card to at least throw some more ram at the 2 instances that remain.

hope someone from fly fly pops by soon, it’s a twitter backup tool so the usage is mostly from people worried that twitter is going to shut down and trying to get their stuff out first

[drish]

Facing the same issue too. I hope someone from fly replies soon.

[nikvdp]

fly eventually got back to me, apparently my account was mistakenly restricted by their fraud protection system, it’s working normally again now

[drish]

Great! How did you contact them?

[nikvdp]

I had emailed support@fly.io when I first started getting the error and got back an autoreply saying it was an unmonitored mailbox and to post here, but I guess someone does actually monitor it cause they eventually replied to the email

[drish]

Someone finally replied from fly and removed the restriction placed on my account too!

[getkey]

Same problem here, I also sent an email, I hope the restriction can be removed soon.

[sherbondye]

We likewise just encountered this error and are currently on the $29/mo launch plan.

It’s a bit unclear from the plans page, but is it possible that 3+ region deployments are only available on the Scale plans and up?

Reached out to support@fly.io likewise for clarification, the error is certainly confusing as it indicates we are limited to single instance apps, but we are actually able to deploy 2 instances just fine, only run into this error when requesting instances in 3+ regions.

Would be great if someone from the Fly team could chime in here to clarify the plan-level restrictions.