I am writing to request a refund for the recent invoice and to disregard the current invoice. The charges were incurred due to a misconfigured database on my part, which I have since turned off. I would greatly appreciate your assistance in addressing this issue.
Please let me know if you require any additional information or if there are specific steps I need to follow to process this request.
I thought I read something about there being an option to self service a “forgiveness” in the billing ui, maybe it was just my imagination or it’s not released yet. In the meantime, you’ll probably have to wait til monday when they’re in the office.
I’ll add that for best results, and to ensure that the request is brought to the attention of the right people, follow the instructions on the billing page:
We’re happy to discuss a refund if you do create compute resources by mistake, or if your app receives unexpected traffic due to an attack and generates a surprisingly large bill. Just send an email to billing@fly.io.