My credits are gone

1

Hallo,

When I started with Fly, I had bought credits.

I’m still in a sort of test period with Fly.io.
I came back today and I saw that my credit is gone.

From July, I can see that there is some sync problem.

We are in September so the issue should be resolved.

I can’t find any other way to contact fly than through the forum.

I have gone through all invoices trying to find where my credits went
but they are all basically zero.

How can I see where my credits is of if this is a sync problem?

Thanks
Nico
Ps: A couple of week, I needed to add a credit card.
May be there is something related here.

2

Hi,

Might be worth emailing billing@fly.io to ask.

3

Thanks for the answer and the email!

1 Like
4

Hi, as you suggested, this is very possibly a syncing issue.

The 100% reliable place to check your credits is on the billing page (https://fly.io/dashboard/ORG_SLUG/billing); there will be a sidebar titled “Active credits” which should show you all your credits, including purchased credit.

5

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