My credits are gone

[gerardnico]

Hallo,

When I started with Fly, I had bought credits.

I’m still in a sort of test period with Fly.io.
I came back today and I saw that my credit is gone.

From July, I can see that there is some sync problem.

$13 of credits are gone

I heard that there was an incident with the credit display on the UI, not sure if it’s fixed yet, but my credits are still on 0$. I had 13$ something previously. I am writing this as I have received an email that all my credits are used now, which is confusing to me as I still had some dollars on it. Thanks in advance!

We are in September so the issue should be resolved.

I can’t find any other way to contact fly than through the forum.

I have gone through all invoices trying to find where my credits went
but they are all basically zero.

How can I see where my credits is of if this is a sync problem?

Thanks
Nico
Ps: A couple of week, I needed to add a credit card.
May be there is something related here.

[greg]

Hi,

Might be worth emailing billing@fly.io to ask.

[gerardnico]

Thanks for the answer and the email!

[jfent]

Hi, as you suggested, this is very possibly a syncing issue.

The 100% reliable place to check your credits is on the billing page (https://fly.io/dashboard/ORG_SLUG/billing); there will be a sidebar titled “Active credits” which should show you all your credits, including purchased credit.