"failed to launch VM: You have reached the maximum number of machines for this app" after upgrading to apps V2

Questions / Help
1

Hi, I recently upgraded one my app to apps V2 and it changed my app to machines. But when I tried to scale my app to more machines (total 5), it’s showing the error: “Error: failed to launch VM: You have reached the maximum number of machines for this app. Please contact us at billing@fly.io to unlock more.”.
I have added the credit card and bought prepaid credits. What should I do? Thanks.

2 Likes
2

This is the second time I got this error, hopefully I can get a response soon :crying_cat_face:

3

its 2 days now and I’m still getting no answer…

4

hey, sorry about this! can you subscribe to the paid hobby plan and try again?

5

sorry but I don’t have that much money, I just want to host some small website.

6

I am having the same issue. Am I to understand that I cannot update my app unless I move to paid hobby plan?

My exact error is:

Error: failed to update VM 91_REMOVED_83: You have reached the maximum number of machines for this app.

To unlock more features please add credit to your org (using an admin account) from your billing page:

https://fly.io/dashboard/removed-15/billing

Or contact us at [billing@fly.io](mailto:billing@fly.io) and we'll take a closer look at your account.

I am simply trying to update an app that I launched yesterday…

Thank you

7

I see. So what’s happening is you have very low trust score. I’m going to see if we can bump that for you.

8

Thank you, I migrated from Heroku almost half year but i don’t know why i’m still having that problem.

9

that’s one way for sure.

another way is to send an email to billing@fly.io and we can raise the limits for you if we deem it fit.

11

Thank you.

Yes, I’ve emailed billing twice but no response.

I guess my question is more: why do I need more VMs when I have a perfectly working one that is currently running my app? I simply want to update my app, not deploy another one.

Am I misunderstanding something?

Thank you

12

I’m going to reply your email now.

The issue is mostly related to the trust score of your account. Not the action you’re trying to perform.

13

I received your email and thank you for your assistance with this.

1 Like
14

Now I’m having another message, it said “Please add credit to your org to unlock more…” but I’m having 25$ prepaid credits in my account now

15

We are going to release a change that will improve this experience for you and every other person.
I’m going to reply your support email now.

3 Likes
16

Everything works fine again. Thanks for your support.

1 Like
17

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