cannot deploy or launch anything returns 500

Questions / Help
1

We created new organization pay as go.
for some reason I cannot launch or deploy it gives error.

Update: we also put credit to test still same

Fly Doctor:

fly doctor                                                                                                                             10:48 
Testing authentication token... PASSED
Testing flyctl agent... PASSED
Testing local Docker instance... PASSED
Pinging WireGuard gateway (give us a sec)... PASSED
Testing WireGuard DNS... PASSED
Testing WireGuard Flaps... PASSED

Error:

Error: failed to list active VMs: request returned non-2xx status, 500 (Request ID: 01J175VBSQ2QW0MZ77WAKCQHEK-ist) (Trace ID: ee0ba7dc9caee01ad2eb71c338af7025)

Another: Error: failed to fetch an image or build from source: failed to list VMs: request returned non-2xx status, 500 (Request ID: 01J1779VRNSPTJJ8XX78S46DFC-ist) (Trace ID: 28af8408880735389819a7ee7f8aac8c)

2

Same here, would like to deploy an existing application. running in the same issue since this morning:

~ ❯ fly deploy
==> Verifying app config
Validating fly.toml
✓ Configuration is valid
--> Verified app config
==> Building image
WARN Failed to start remote builder heartbeat: failed to list volumes: request returned non-2xx status, 500

==> Building image
WARN Failed to start remote builder heartbeat: failed to list VMs: request returned non-2xx status, 500

Error: failed to fetch an image or build from source: failed to list VMs: request returned non-2xx status, 500 (Request ID: 01J177YWFHX0XYJEEXJQCZG3HB-fra) (Trace ID: a8dcafb849f23fc5fcbb3ebe7ca27925)
~ ❯ fly incidents list 
There are no active incidents

fly doctor passed all tests.

3

now deployment runs until release command:

Running <redacted> release_command: /app/bin/migrate

-------
 ✖ Failed: error running release_command machine: error creating a release_command machine: fail…
-------
Error: release command failed - aborting deployment. error running release_command machine: error creating a release_command machine: failed to launch VM: request returned non-2xx status, 500 (Request ID: 01J17952ZMFD9V1D3CWKNNXMJ6-fra) (Trace ID: c26ba4ec815744d5707782fcf73bd209)
4

Update still cannot deploy or launch
Error: request returned non-2xx status, 500 (Request ID: 01J17A17VJY4WDZ5CYD750ESTR-ist) (Trace ID: 36378fcdbd27518210d70beb371d5927)

5

Hi @electwix @romain1 , I’ll investigate and get back to you asap. Thanks.

6

Hello! We found an impolite noisy neighbor that was affecting your deployments and relocated them. Would you mind to try again and let us know?

7

@aschiavo Thanks for you response, Unfortunately it is still fail in my end when try launch or deploy
Error: failed to list active VMs: request returned non-2xx status, 500 (Request ID: 01J17DPGHZZKCZ5HYYDNZ0Q9HQ-ist) (Trace ID: b944a4055863766167cc59747804fea6)

8

Sorry to hear that, lets keep investigating.

Can you share the region you are trying to deploy and app name?

9

@aschiavo, same here, when trying to scale down, the deploy is also not working (primary_region = “ams”)

Error: failed to list VMs even after retries: request returned non-2xx status, 500 (Request ID: 01J17E1CPV3184HST39CP4WPG3-fra)

UPDATE: After 20-30 minutes, it started working again.

10

app = ‘rest-backend-restless-moon-1673’
primary_region = ‘ams’

11

We’ve rolled out a fix.
@electwix please let me know if it works for you now.
@simson glad to see it working again for you.

12

works! thanks a lot!

1 Like
13

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