Been charged on the free plan?

I registered and i got the free trial to try the platform but later that day I’ve been charged with the hobby plan. I did enter my credit card upon registering but i was not expecting to pay before my trial was finished.
Do i miss anything or what ?


It sounds like the check to make sure the card is valid, rather than actual payments.

For more on that, check out this thread as it sounds similar:

Else email if that doesn’t resolve it.

I don’t think it’s the automatic testing of the card since i was billed several hours after registration and i don’t see the money being back into my account.

Hi @Tricky, there are a couple of possibilities:

  • This was a pre-auth fraud prevention thing. In this case, we immediately cancel the pre-auth but it can take up to 10 business days for your bank to show that the money was not captured.
  • You created a new organisation and were billed for the Hobby plan. As a reminder, only personal organisations on newly-created accounts are eligible for free trials. Subsequent organisations are not eligible, and will be billed for the cost of their plan immediately. You will be shown a checkout UI explaining that your card is about to be billed when creating new organisations.

If you still have questions about this, please do reach out to, as we aren’t able to discuss the specifics of your case on the community forum for privacy reasons!

I did make a new organisation in my attempt to just rename the Personal one but i immediately deleted. Was I charged for that?

Yes, you should’ve been presented with a checkout UI explaining that you were about to be charged. In this way, you’re charged up-front for the cost of the plan, so deleting the organisation happens after you’ve already been charged.

edit: @Tricky, I should’ve added: please email us at for stuff like this, we’re pretty happy to discuss refunds, we’re just not able to do it on the community forum for the reason above.

i was changed nearly 8 hours after the organisation was deleted.
I sent you email about the matter

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