App not responsive, website down, cannot deploy!

Questions / Help
1

Hello there.
Our app is completely stuck.
The website gives 502.

From the logs we see we have an old release that is running on a VM, but this VM gives tons of errors.

We launched a new deploy, new VMs gets created, but the old ones are not stopped (including the one that returns a lot of errors).
Now in the dashboard we see 6 VMs instead of 2. But we cannot see the one that is giving the errors.

Also, we tried to stop that VM, but we get this error:

Error failed to stop allocation: Could not find Allocation

We cannot stop the VMs, nor restart, …
Any advice?

2

If you spend more than $29/mo on Fly, subscribe to their paid plans and send Fly support an email.

Is it a regular multi-process Fly app? I’ve seen similar (but less severe) issues with those once before.

See if these steps give you any hints on what’s going on:

In the meanwhile, to mitigate the downtime, you can deploy the same code to a new Fly application and flip your DNS records to point to those. A caveat, keep this recent shared-IPv4 related change in mind (just in case your Fly app expects dedicated IPv4s): Announcement: Shared Anycast IPv4

3

Sorry about your issues deploying, we had some issues with v1 apps this afternoon. We’ve implemented a fix and are monitoring. status.flyio.net

1 Like
4

Thanks ignoramus & DAlperin.
Now it seems to work fine. I guess it may be related to the Fly.io issues DAlperin mentioned.