Request for Assistance: Restoring Lost Files from Platform to My Pc

Dear Support Team,

I hope this email finds you well.

I am writing to seek assistance regarding a recent issue I encountered with my app hosted on the platform. Unfortunately, I have lost the files associated with my app on my local Ubuntu machine, and I am now in need of assistance to retrieve them from the platform.

I have already attempted to use the available Flyctl commands, such as flyctl volumes list and flyctl machine list, to locate and retrieve the files, but have been unsuccessful in my attempts. I believe the files may still be hosted on your platform, but I am unsure of the correct procedure to access and retrieve them.

Could you please guide the steps I need to take to recover the lost files from my app? Any assistance you can offer would be greatly appreciated.

For your reference, here are some details about my app:

Thank you very much for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue.

Best regards,

Aly Ahmed Aly

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