Repost: Unable to add new credit card

Questions / Help
1

So recently I merged a PR for my project in GitHub which triggers a GitHub Action to deploy the application to fly.io.

But lo and behold, as my GitHub Action is running I get the following error message from it:

WARN Failed to start remote builder heartbeat: Your account has been marked as high risk. Please go to https://fly.io/high-risk-unlock to verify your account.
Error: failed to fetch an image or build from source: Your account has been marked as high risk. Please go to https://fly.io/high-risk-unlock to verify your account.
Error: Process completed with exit code 1.

This shocked me as I don’t have any outstanding balance due so I visited the link and got to know that my card has expired and it’s asking me to add a new valid card. Now I enter the card details but it prompts the same error message saying that the card is expired.

Now I know why that happens, it’s because the expired and the new card have the same card number because the bank issued me the same card but extended the validity date.

I also don’t have any other cards that I can add to the account. Hence, I am stuck and unable to deploy my application to Fly.io.

I have emailed the following to billing@fly.io about a week ago but haven’t received any response yet!

Does anyone know how can I resolve this issue? Thanks :slightly_smiling_face:

2

Hey,

I’m afraid I don’t, however there is a current issue with billing generally that may be complicating things. Maybe try again once they get this sorted out as it could be affecting other things:

3

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