Is there a ticket system for

so that I can create a ticket and there’s a custom service answer it.

Or there’s only this community to post question and waiting for someone else(not the custom service) to answer if possible ?

Our app is running for production, I really hope I can have immediate official support .

Paid plans include email support. You’ll normally get a response within 24 hours with the Pro plan: Plan Pricing · Fly

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got it ~ thanks