How to get 2FA Backup codes ?


I’ve recently added 2FA Authentication to my account, after a successful setup I didn’t get any backup codes. Is this normal ? If so, what happens if a user doesn’t have access to his 2FA code ?

we currently don’t have backup codes for our 2FA, but we’re definitely interested in getting this set up-- lockouts are no fun!

If you do get locked out, send an email to and we’ll help get you sorted :slightly_smiling_face:

Is this still the case that there’s no backup codes? I’ve been looking for a couple of days now, wondering how I could be so stupid as to not keep them - but maybe I just never had them in the first place?

We do provide backup codes when people setup 2fa. I don’t remember exactly when this shipped, but it’s possible we didn’t when you activated yours.