Going to be billed $5.09 for $2.17 of usage?

1

I just got two emails in the same minute: “Your free trial is ending soon” and “Your free trial has ended”. I’ve been on fly.io for a long time so, you know, confusing.

Anyway, the email made me take a look at the billing page. In my personal org I see a $5 charge for Hobby, plus a $2.17 charge for usage, followed by a $2.07 free allowance credit. That’s leaving me with a $5.09 bill? (Those numbers are correct; there’s obviously a rounding issue in the billing code. The difference between the usage and free allowance is because I have a 5 GB volume, and the free allowance only covers 3 GB.)

The mail you sent on 20 Jun said:

Oh, and that free usage thing? Keep this on the down low, but we’re continuing to waive invoices on personal organizations that are less than $5. You’ll get an email when we do this. Don’t tell, though, that’s a thing we do because (a) it saves us a huge amount of support work and (b) really, we’d rather you be happy on the platform than pay us $3.

Given that, it’s surprising that $2.17 in usage is turning into a $5.09 bill — apparently because of the $5 Hobby charge itself?

This is also making me wonder if I’m going to start getting billed for my non-personal org, even though it has no apps? It is, after all, also on the Hobby plan.

(I sent an email to billing@, but I thought I’d post here because I have to imagine that other people will have similar questions.)

1 Like
2

Check the answer here:

3

Thanks, @Erisa, but the strange emails just made me look at my billing page; the real questions are about what I found there.

1 Like
4

Fair enough, I looked at my own preview invoice since I also got the weird emails and mine is really confusing but doesn’t seem as messed up as yours. Wondering if this is part of the display issues.

5

It very likely is. We are working on broader communication for those affected as well as a fix that should help clarify things. Sorry for the confusion.

1 Like
6

OK, I think this has been resolved; things seem to be back to the way they were!

2 Likes
7

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.