Site down - [CRITICAL] WORKER TIMEOUT in the logs

1

Hi Fly team,

Our site at https://leftbookclub.com/ is down and we have a [CRITICAL] WORKER TIMEOUT error in the logs. Is this likely to be related to the MAD networking issue https://status.flyio.net/ ?

Thanks

2

Hello @AnnaCu

Can you post the full error message and any other relevant logs from the app?

3

Hi,

Thanks for your reply

these are the logs

Untitled1
Untitled11189×227 123 KB

and the machine errors

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Untitled21209×339 31 KB

I’m able to ssh into the app console and query the database so it’s not a database connection issue

4

It looks like the error is from gunicorn and I am not familiar with it.
It appears it has a timeout of 30s for request that are taking too long. Can you try tweaking that?

The MAD issue is only affecting servers in that region.

5

Hi there - this is resolved now, thank you

6

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