Hello! We are experiencing issue with deploying/cloning our app with next error.
Region 'fra' cannot host your machine.
Flyio Status up to now has no indication on any issues in fra region tho. We did a little test and cloned machine in different region and it went just fine.
Same here. Suddenly our Staging deployments started failing with…
Error: release command failed - aborting deployment. error running release_command machine: error creating a release_command machine: failed to launch VM: Region 'fra' cannot host your machine. Please use an alternative region (see `fly platform regions`). (Request ID: 01JFCG5DG8FCGTFKSH74P0VKCR-iad) (Trace ID: 5e16a0d7d955200808950134edd2185f)
Could you both provide an App name for me to see why you’re getting the error? The fra region is restricted to only Organizations on a paid plan.
@JP_Phillips Thanks for checking out. App names are rose-orchard-staging and rose-orchard.
Ok, your Organization is on our legacy Hobby plan which does not have access to certain premium regions, fra being one of them. We recently rolled out a change to properly verify access to our premium regions which is likely why you are now seeing the error.
@JP_Phillips Thanks for taking a look on issue. What are our options right now, if we would like to use premium region such as fra. Change plan to Pay As You Go? or there are something else available?
The immediate change to address the issue would be to change to the Pay As You Go plan but we’re also discussing internally to determine how we want to handle it because we also don’t ever want to force customers to change their plan because we screwed up.
Roger. Please post the outcome of internal discussion and if actions from our side required.
Will do. For the time being, I’ve configured your Org to be excluded from the new logic so you should be able to deploy right now.
I have the same problem, so being excluded would certainly help our little project.
I’m also willing to change to a different region if that helps. Can’t seem to make that happen though after trying it. How should that work?
@JP_Phillips having the same problem with Fra
I’ve changed to the pay as you go plan but the change will take effect on 1st January and I need to make a deploy. changing regions is not an option.
please exclude my org from this logic
app: ahl-tools
@Osarnachthis and @ibutiti I’ve excluded your Organizations from the premium region limit.
Deploy succeeded, thank you
I believe I am affected by this problem in a really annoying way. I tried deleting and recreating my app in ams to get around this. However, when I try to deploy, it appears that I still get this error during the “Building image” step even though my fly.toml file contains primary_region = 'ams'.
âś“ Configuration is valid
--> Verified app config
==> Building image
==> Building image
Error: failed to fetch an image or build from source: failed to launch VM: Region 'fra' cannot host your machine. Please use an alternative region (see `fly platform regions`). (Request ID: 01JFSKY6VAD11MH9X0B2EE5760-fra) (Trace ID: 439f9e4e1d334f013316661593b03597)
What do I do?