Hello! It’s been a minute and we wanted to give a li’l update about how Fly.io staff will be interacting with the community forum.
The big change here is that certain forum posts will now be showing up directly in front of our support engineers, and you’ll probably see us responding to those posts more often (you may have already seen the Fly.io Bird Guy™ in there - that’s us). For more info on that, please take a gander at this Fresh Produce.
We also have our very own Discord server, specifically dedicated to Sprites. Feel free to hang out with us over there to chat about anything Sprites-related. We just set up a new #support forum channel in there - making a post will send it to Fly.io staff, so it’s another place to get help if you’re stuck.
All that being said, the TLDR of the old edition of this post remains unchanged: you should activate a support plan on your organization to get Fly.io staff to answer questions for you. It’s a lot easier to share specific details about your issue through email or the Support Portal, which means it’s easier for us to investigate and resolve your issue more quickly. This is especially true if your question is sensitive or account-specific in any way, or if you need a fast response, since support plan tickets are given priority over other channels.
So, to summarize, we’ve got a few different places you can go to for support:
- Community forum: you’re here. It’s free, and it’s a great place to post about things the wider community can help with. Any “Questions / Help” topics will get seen by Fly.io staff, and you’ll probably see us responding more for those.
- Discord server: a good spot to discuss Sprites specifically. Use the
#supportforum channel to send tickets directly to Fly.io staff. - Email support: still the best way to get a response from Fly.io engineers. Use this to get individualized support on a timely basis.