Cannot connect to PostgreSQL to external services

I’ve tried numerous time now - following the documentation here: External Connections · Fly Docs
However, i’m consistently receiving the error below:

Can someone please let me now what i should do here?

I’ve added an ipv4 shared address and an ipv6 dedicated address.

Note that this DB is working fine connected to my fly.io server but i want to access the db via an external solution as well. The machines and the app are healthy - but for somereason im unable to connect.

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