Cannot access Tigris Object Storage

Questions / Help
1

I can’t access the newly created “Tigris Object Storage” under the Fly organization I’m part of.
When I click on the link shown at https://fly.io/dashboard/my-org/tigris, I get redirected to https://console.tigris.dev/flyio/signin?org_id=my-org-id, but I only see following message:

Looks like you don’t have access to the Org or the Org doesn’t exist.
Redirecting in 5s…

Any ideas on how to access my bucket through the UI?

1 Like
2

Added tigris

3

Hi @lukaspolak ,

We have fixed this. can you retry please?

4

Hey @jmj,
Just a heads-up that I can’t delete a previously created bucket.
Error: input:3: deleteAddOn Access denied

I tried to create a new bucket, but the issue still persists.

5

Hello @lukaspolak

Can you please share more details on what bucket you are unable to delete. How are you deleting it (from Tigris dashboard, using Flyctl or AWS sdks/CLI)?

If you want to share this privately, please reach out at help@tigrisdata.com

Thanks

6

I’m using fly cli

→ fly storage list                        
NAME    ORG         
backup  my-org

then

→ fly storage destroy backup
Destroying a Tigris storage bucket is not reversible.
? Do you want to destroy the bucket named backup? Yes
Error: input:3: deleteAddOn Access denied

At least now I can see buckets in the Tigris UI

7

Hi @lukaspolak

There was some sync related issue. It has been fixed and we will roll out the code fix so it never happens again. can you retry?

Thanks!
Jigar

8

It’s working now.

Just a heads-up: If I try to destroy a non-existent storage, I get the following error:

→ fly storage destroy foo
Error: input:3: addOn Could not find AddOn
9

Also another issue.
The bucket name in the Fly dashboard (db-backup) doesn’t match the bucket name in Tigris storage (db-backup-trmv).

10

When you create a bucket using flyctl with a name that’s already in use, we appended a random string to your chosen name and create the bucket with that modified name. This is what appears on the Tigris dashboard. However, it seems there’s an issue where flyctl / dashboard
isn’t displaying the correct bucket name.

To reduce confusion, we have eliminated (as of this morning PT) the random string appending process and instead return an error if the bucket can’t be created with the specified name.

We will fix the incorrect name being shown in Fly dashboard.

Sorry for inconvenience and thank you for working through this with us.

11

I still can’t delete the existing bucket.

➜ fly storage list                  
NAME            ORG         
db-backup       my-ord

in the Tigris dashboard I see db-backup-trmv, but I’m not able to delete bucket.

➜ fly storage destroy db-backup     
Destroying a Tigris storage bucket is not reversible.
? Do you want to destroy the bucket named db-backup? Yes
Error: input:3: deleteAddOn Access denied

alternatively

➜ fly storage destroy db-backup-trmv
Error: input:3: addOn Could not find AddOn
12

This Fly out of sync cache issue was just fixed. can you retry?

13

Will do! Thanks for your help, @jmj.

I’ve created a new bucket, and now I see it automatically sets secrets for my project. Is this a new feature? Previously, I had a different output.
If so, will these secrets be removed when I delete the bucket?

14

if you provision bucket via fly CLI and if the command was executed from directory of fly app (fly.toml’s presence) - we set the environment variable for you to simplify things. Details of integrations is documented here Bucket Management with Flyctl | Tigris Object Storage Documentation

Deletion of bucket via fly CLI doesn’t delete the access key.

1 Like
15

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