Volume inaccessible due to EZE host failure - need help recovering data

[MarianoConte]

Hi Fly team,

My app “congre-la-perla-strapi-back” and its database “congre-la-perla-strapi-back-db” were running on a host in the “eze” region which recently suffered hardware damage. The volume appears as unreachable, and I’m getting 502 errors when querying the backend.

I understand from the incident page that the host has been marked as irreparably damaged. I’m wondering if there’s any chance to recover the data from that volume or if it’s permanently lost.

The volume shows up with state created but cannot be reached. This project is important and I’d like to know if recovery is possible before moving forward with a clean deployment.

Any help would be greatly appreciated!

Thanks in advance.

[halfer]

This is being discussed here:

Host suffered irreparable hardware damage, no volume snapshots available

Hello, I have received an email stating that my app on a host has suffered irreparable hardware damage. When I go to my Postgres app I see the following: [image] My volume: [image] And when checking snapshots: [image] Do you know if there is any way In wich I can recover the database? Thank you so much in advance.