Hey, I paid and upgraded to launch yesterday, paid the invoice, but now i’m downgraded to the “legacy hobby” plan There is no support for hobby, so i thought i’ll pay again and get refund via support, but i cant pay only [image] Can anyone please upgrade my plan back to scale? I’ve already paid …

i’d try emailing billing@fly.io (think that’s the right email address…)

Tried to tweet too get their attention, but I guess they just dont care [image] Rohan Rajpal 🪄 @rohanrajpal98 So thought of using @flydotio , paid for the scale plan, next day I'm automatically downgraded to free plan, no support, posted on community and no help community.fly.io/t/upgra…

Hi @rohanrajpal , sorry about this, we’re looking into it (and I’m responding to your billing email now). For posterity, should others encounter an issue like this, email billing@fly.io as first port of call; we’re happy to refund in instances where there’s been an obvious error on our part.

Yep I did that, but got a reply 2 days later, tho yes I did mail on a weekend (Jul 13, 2024, 11:23 AM IST) But since I paid, was expecting support as I was totally locked out, other issues could wait until working days

Just to set expectations here, I believe we only offer “round the clock” support (i.e. guaranteed response times) on the Enterprise plan. If you’re on Launch, you get weekday support.

I’m sure even if I was on the enterprise plan I would have got no support since I was downgraded because of a mistake on your end & even the launch plan support email was gone.

Yes you’re absolutely right! I was more trying to clarify what the Launch plan support expectation is, independent of your specific situation. I think in your case we refunded the prorated charge for this month? That would be my expectation given your situation.

Fly.io

Upgraded to launch yesterday and paid, but systems again downgraded to hobby

billing, login-only

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