Hello,
I’m a big fan of sprites. I setup this account for my partner to have a paperclip company (as suggested by the sprites.dev blog post).
It is no longer accessible in any form. This has been happening for multiple days. I can not get a console, exec any commands, see checkpoints, or sessions. I have gone through the forms looking for help before posting this. Please help.
sprite checkpoint ls -s paperclip
Error: failed to list checkpoints: failed to make request: Get "https://api.sprites.dev/v1/sprites/paperclip/checkpoints": net/http: request canceled (Client.Timeout exceeded while awaiting headers)
sprite console -s paperclip --debug
time=2026-05-18T22:51:33.993-05:00 level=DEBUG msg="Loaded user config" userID={userId} urls=1
time=2026-05-18T22:51:33.993-05:00 level=DEBUG msg="Using sprite override" sprite=paperclip
time=2026-05-18T22:51:33.993-05:00 level=DEBUG msg="Final sprite selection" sprite=paperclip
time=2026-05-18T22:51:33.993-05:00 level=DEBUG msg="Resolved org from sprite tracking with operation" sprite=paperclip org={orgName} url=https://api.sprites.dev operation=exec source=unique
time=2026-05-18T22:51:33.993-05:00 level=DEBUG msg=GetActiveUser activeUserID={userId} totalUsers=1
time=2026-05-18T22:51:33.993-05:00 level=DEBUG msg=GetUser userID={userId} userConfigPath=/Users/{computerUserName}/.sprites/users/{userId}-09b3f88da6259502.json userTokenPath=/Users/{computerUserName}/.sprites/users/{userId}-09b3f88da6259502.token.enc
time=2026-05-18T22:51:33.993-05:00 level=DEBUG msg="Active user found" userID={userId} email={email} hasUserConfig=true
time=2026-05-18T22:51:33.993-05:00 level=DEBUG msg="GetToken called" org={orgName} url=https://api.sprites.dev hasManager=true keyringKey=sprites:org:https://api.sprites.dev:{orgName} userID={userId} userEmail={email}
time=2026-05-18T22:51:34.021-05:00 level=DEBUG msg="Found token in user-scoped keyring" org={orgName} userID={userId} tokenLen=119 key=sprites:org:https://api.sprites.dev:{orgName} addedAt=2026-05-18T22:43:47.781-05:00
time=2026-05-18T22:51:34.041-05:00 level=DEBUG msg="System keyring Get failed, attempting fallback" error="secret not found in keyring"
time=2026-05-18T22:51:34.041-05:00 level=DEBUG msg="Initialized file-based keyring fallback" dir=/Users/{computerUserName}/.sprites/keyring
time=2026-05-18T22:51:34.057-05:00 level=DEBUG msg="System keyring Get failed, attempting fallback" error="secret not found in keyring"
time=2026-05-18T22:51:34.058-05:00 level=DEBUG msg="Failed to get token from manual tokens keyring" triedKeys="[sprites:org:https://api.sprites.dev:{orgName} sprites:org:{orgName}]"
time=2026-05-18T22:51:34.072-05:00 level=DEBUG msg="System keyring Get failed, attempting fallback" error="secret not found in keyring"
time=2026-05-18T22:51:34.087-05:00 level=DEBUG msg="System keyring Get failed, attempting fallback" error="secret not found in keyring"
time=2026-05-18T22:51:34.087-05:00 level=DEBUG msg="Failed to get token from legacy global keyring" triedKeys="[sprites:org:https://api.sprites.dev:{orgName} sprites:org:{orgName}]"
time=2026-05-18T22:51:34.087-05:00 level=DEBUG msg="Selected token based on timestamp" org={orgName} source=user-scoped:{userId} addedAt=2026-05-18T22:43:47.781-05:00 totalCandidates=1
time=2026-05-18T22:51:34.087-05:00 level=DEBUG msg=GetActiveUser activeUserID={userId} totalUsers=1
time=2026-05-18T22:51:34.087-05:00 level=DEBUG msg=GetUser userID={userId} userConfigPath=/Users/{computerUserName}/.sprites/users/{userId}-09b3f88da6259502.json userTokenPath=/Users/{computerUserName}/.sprites/users/{userId}-09b3f88da6259502.token.enc
time=2026-05-18T22:51:34.087-05:00 level=DEBUG msg="Active user found" userID={userId} email={email} hasUserConfig=true
time=2026-05-18T22:51:34.087-05:00 level=DEBUG msg="token is already in new format" org={orgName}
time=2026-05-18T22:51:34.087-05:00 level=DEBUG msg="Using org URL" original=https://api.sprites.dev base=https://api.sprites.dev
time=2026-05-18T22:51:34.088-05:00 level=DEBUG msg="Saving user config" userID={userId} path=/Users/{computerUserName}/.sprites/users/{userId}-09b3f88da6259502.json
time=2026-05-18T22:51:34.088-05:00 level=DEBUG msg="sprites: control disabled by client option" sprite=paperclip
time=2026-05-18T22:52:04.095-05:00 level=DEBUG msg="Setting terminal title" title="paperclip: /.sprite/bin/sprite-console"
time=2026-05-18T22:52:35.098-05:00 level=DEBUG msg="Setting terminal title" title="paperclip: /.sprite/bin/sprite-console"
time=2026-05-18T22:53:07.101-05:00 level=DEBUG msg="Setting terminal title" title="paperclip: /.sprite/bin/sprite-console"
time=2026-05-18T22:53:36.882-05:00 level=DEBUG msg="Setting terminal title" title="paperclip: /.sprite/bin/sprite-console"
sprite checkpoint ls -s paperclip
Error: failed to list checkpoints: failed to make request: Get "https://api.sprites.dev/v1/sprites/paperclip/checkpoints": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
sprite session -s paperclip kill SIGKILL
(hangs with no response)