I have a paid account and three running instances. One instance is stuck and I can’t get to it via console or any other means. I can’t restore a checkpoint or reach it at all.
I can ping the instance but not access anything on any ports.
I believe API timing out on a single sprite while others work is a known Fly platform-side issue, not something that I can fix from the CLI? The control plane can’t seem to reach that specific sprite’s VM, which is why even reading metadata (checkpoints, sessions) hangs.
What can I do? I need access to this sprite urgently.