Sprite completely unreachable - console, API, public URL all timing out

Questions / Help
1

One of my Sprites (org: don-denton) has been completely unreachable for several hours. Every method of access is timing out:

  • sprite console → i/o timeout
  • sprite api /sprites/<name> → hangs for 35+ seconds, no response
  • sprite checkpoint list → exit code 1, no response
  • Public URL → curl gets 000 (no connection)

The Sprite is listed in sprite list so the CLI knows it exists, but nothing can reach it.

Important: Please do not reset or wipe the Sprite’s disk before checking with me. I have a SQLite database I need preserved. Can you snapshot the disk or help me retrieve the file before any restart?

Happy to share the specific Sprite name and any other account details via DM. Thanks.

3

Hi there!

I believe this should be working for you now, please let us know if you run into any trouble.

4

That did indeed seem to work. Thank you!

Anything I can do to prevent that from happening again? Do you find that these states are caused by developers’ code, or by a problem with the sprite infrastructure?

5

Sorry to hijack your thread (kinda) but I’m having a similar issue.

My org is oskar and the sprite is pai. All of a sudden I can’t reach it anymore. It just times out.