Request for refund/billing adjustment, unintended active resources

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1

Hi Fly.io Support Team,

I am writing to kindly request assistance regarding an unexpected charge on my account for €25.

As a new user exploring the platform, I created a Postgres cluster named practica_postgres for testing and learning purposes. I didn’t realize that keeping the database cluster allocated (10 GB storage and shared CPU) would generate ongoing monthly charges even while I wasn’t actively using it.

As soon as I noticed the invoice, I went ahead and completely destroyed the cluster to prevent any further charges.

Since this was an honest setup mistake during my initial testing phase and no actual production traffic was served, I would be extremely grateful if you could consider granting a credit or refund for this charge.

Thank you very much for your time, understanding, and assistance!

Best regards,

José Francisco Fernández Baño

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Per the support page, just drop Fly an email to billing@fly.io and they will sort you out. I don’t work for them, but my understanding is that they nearly always grant a refund for mistakes.