Pulling image failed on SIN

#1

Hello. I would like to report that pulling images on release is currently failing on SIN.

2023-01-12T14:12:07.949 runner[2f2bd764] sin [info] Pulling container image
2023-01-12T14:13:34.044 runner[2f2bd764] sin [info] Pull failed, retrying (attempt #0)
2023-01-12T14:15:15.926 runner[2f2bd764] sin [info] Pull failed, retrying (attempt #1)
2023-01-12T14:17:21.639 runner[2f2bd764] sin [info] Pull failed, retrying (attempt #2)
2023-01-12T14:17:21.639 runner[2f2bd764] sin [info] Pulling image failed

Happens on two of my apps, on different orgs, both on SIN.

Previous topics on the forum suggest this might be a platform issue. The status page is currently showing all green for SIN.

#2

Thanks for the report. We are seeing some packet loss from SIN to S3 us-east-1 where images are stored and are looking into workarounds.

#3

We deployed a change to our container registry to route around the network congestion. I also noticed the congestion had a daily pattern occurring between 02:00-18:00 UTC, so things might have resolved on their own around this time anyway.

In any case, the sin deployment issues should now be resolved, so let us know if your app deployment is working again or if you have any other issues.

#4

Hi there.

My apps are deploying fine now. Thank you!