Hey there - We have been building out support so that we can actually deliver on that when we launch paid plans (instead of just saying that we can provide support without actually being able to!). We’ve made a lot of headway on this, as well as on the rest of the services we’ll have in the paid plans. So you will see them officially launched really soon.
I’m really sorry it’s been frustrating, and (truly!) thanks for bumping this up.