Hi Fly.io team,
I was hosting my production PostgreSQL database with you, and it seems that due to a hardware failure or similar issue on your side, the entire database got completely corrupted. I lost all my client’s data and the service became unusable.
Before realizing the root cause, I assumed it was related to a credit issue, so I added around $30 to the account to try to restore access. Unfortunately, it became clear that the problem wasn’t related to billing but rather a severe backend or infrastructure failure.
At this point, I’m not asking for data recovery or any technical resolution. I just want to request a refund for the unused credits I added, so I can return the funds to my client, who was affected by this incident.
I’ve tried reaching support through the usual channels, but haven’t received a clear response. I’d appreciate it if someone could help me process this refund.
Thank you in advance.