Is Log Search down at the moment?

[sachams]

When going to the Log Search page for any app in my org, I get the following. Is Grafana down at the moment?

**If you're seeing this Grafana has failed to load its application files**

1. This could be caused by your reverse proxy settings.

2. If you host grafana under subpath make sure your grafana.ini root_url setting includes subpath. If not using a reverse proxy make sure to set serve_from_sub_path to true.

3. If you have a local dev build make sure you build frontend using: yarn start, or yarn build

4. Sometimes restarting grafana-server can help

5. Check if you are using a non-supported browser. For more information, refer to the list of [supported browsers](https://grafana.com/docs/grafana/latest/installation/requirements/#supported-web-browsers).

[khuezy]

Not for me. It must be a regional or app/org specific issue atm.

[sachams]

Thanks @khuezy ! I tried a different app under a different org, and get the same issue :-/

[khuezy]

What region are you in? I’m in sea region.

[sachams]

I’m in LHR region

[chris48s]

I am also seeing this trying to view any grafana dashboards. My stuff is hosted in EWR

[sachams]

Thanks @chris48s ! Does anyone know if there is a way to contact fly.io to let them know things are broken, apart from posting here?

[wjordan]

Hi @sachams,

There’s no platform-wide issue with Log Search (or the managed Grafana app in general) at the moment, so perhaps there’s something else more specific to either your Fly account or possibly your edge region (lhr)'s connection to the fly-metrics app. If the problem persists, visiting fly-metrics.net/logout and clearing browser cache/cookies (or using a clean browser) might help with an account-specific issue (stale/expired auth tokens). To debug a possible edge-region issue, any other debugging details you can find through the network tab, or any curl or mtr output against fly-metrics.net could be helpful in tracking down possible issues there.