I’m seeing “No data available” for all my metrics for all instances I’ve checked

1

Using Safari 13.1.1 on Catalina 10.15.5.

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2

Will you open the dev tools and see if they are any errors on network requests? Those graphs each load from a Prometheus query, so the actual query could be failing somehow.

It’s possible there’s some other js error as well, so if you just get screengrabs on the dev tools console + network requests list we can check!

3

That’s it. Long-running queries that eventually start to time out.

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4

Well that’s super weird. Will you right click one of those, “copy as cURL”, and then run it from your terminal and see what happens?

5

here’s the console FYI. Will try the URL’s separately.

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6

Oh those got actual 500s, I guess after timing out. Interesting. I’ll see if I can replicate that.

7

Curl got 500 after a long delay as well. {“status”:500,“error”:“Internal Server Error”}

8

Ah, I managed to replicate. It only seems to be happening from the region you’re in, we’ll figure it out. :wink:

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9

Turns out, Heroku* was inaccessible from our web front ends in San Jose. We removed those for now, you should be all set.

* We run some things on Heroku for redundancy. But they sure have some fun problems.

10

fascinating! thank you. can confirm it works for me now.