Hardware failure in CDG, volume and snapshots inaccessible

General
1

Hello Fly.io team,

I’m requesting help recovering data after an apparent hardware failure in the CDG region.

Affected resources:

  • App: ap-trading-research-v071
  • Machine: 8dd964a2e521e8
  • Volume: vol_42k9k5wzmwoq104
  • Volume name: supervisor_data
  • Size: 1 GB, encrypted
  • Region: CDG

The machine is listed as STARTED, but its host is unreachable.

The volume still appears in the inventory, but individual queries return volume not found. Snapshot queries fail with the same error.

Five snapshots were visible before the incident.

A read-only GitHub Actions inventory confirmed these symptoms. No resources have been modified.

Could the Fly.io team please:

  1. Confirm whether the original host is being recovered.
  2. Verify whether the original volume and its five snapshots are preserved.
  3. Advise whether recovery or migration is possible without purchasing paid support.
  4. Help prevent the snapshots from expiring while the host is inaccessible.

Please do not delete or overwrite the original volume.

This is a research application with real trading disabled. Preserving its historical SQLite data is our priority.

Thank you for your help.