Fly Logs over NATS

Hi,
we’ve been trying to use your NATS gateway in Frankfurt region to no availa. The logs are just not coming in. Any idea how to debug it further? I’ve exec-ed into the container and tried to run fly-logs manually to see if anything is coming through (no output). I know that the api token I’m using is correct since I’m not getting auth error.
We’ve got two organizations and actually the fly-logs works for one but not for the other.