Hello, I have been trying to upgrade my account to the “Launch” plan, but I keep receiving this error. I have cleared cookies/visited in incognito - same issue.
I guess in their maintenance window yesterday broke a lot of billing things. I paid and upgraded yesterday but automatically got downgraded to hobby lol:
Any response from the team on your issue?
I upgraded on a separate account in hopes of receiving the support they advertise, but am yet to get a response.
Hi, when you tried to upgrade, had you already entered payment details? I think this error may show up if you have no payment method. I’m going to make a change so that the error message is more useful in that case.
The payment method is already added. The “Change Payment Method” option does not appear (as it is in my screenshot), when the payment method isn’t added.
In that case it’s possible this was intermittent connectivity issue. I’m adding some more logging to this, could you email billing@fly.io if you haven’t already so I can communicate with you regarding resolving this?
I have an update! We found a bug that was preventing us from retrieving your current plan if the organisation was created the day you attempted to upgrade your contract.
We’re deploying a fix for this, but in the meantime if your org is >1 day old then you should be able to upgrade without any intervention from us.
Thank you!
1 Like
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.