Failed to execute "flyctl deploy"

[yurimm4]

Basically, after the first launch with “flyctl launch” I have not been able to perform new deployments, the error that I get in the console is the following:

==> Pushing image to fly
The push refers to repository [registry.fly.io//*****]
6463636a96b1: Layer already exists 
e3880218bcfc: Layer already exists 
c72f9c202b3e: Layer already exists 
3fe2fc535530: Layer already exists 
235160d40f13: Layer already exists 
fe7b1e9bf792: Layer already exists 
deployment-/*****: digest: sha256:/***** size: /*****
--> Pushing image done
image: registry.fly.io/*****:deployment-/*****
image size: 126 MB
Running /***** release_command: /app/bin/migrate
  release_command 683dd74c799368 completed successfully
Deploying /***** app with rolling strategy
  Updating e82dd76b77e218 [app]
Error failed to update VM /*****: You are not allowed to create machines

[greg]

Hi,

I’m not sure if you are on a paid plan, but if so you should be able to email support@fly.io or your assigned email address to ask.

If not, it may be worth sending an email to billing@fly.io. Only it seems like that warning is related to risk-control. If so you may need someone from Fly to investigate/resolve it e.g:

422: Not allowed to create machines

The cause of the issue I was having was triggering the risk control, and it was the Fly staff that ended up helping me out. Maybe you can consult some of the staff by email. @Berndinox

[churcho]

Can we do something about response times to paid plans? I am still waiting for a response to a query sent in over an hour ago.

[greg]

@churcho My understanding is you should expect a response to your email within a business day. They’re working on within the hour:

Can anyone from Fly confirm if our support email is actually working?

I am not seeing emails from either of you. Can you forward them to me (as attachments, so I can see the headers?) at kurt at fly dot io? You should typically get a response within a business day, on both launch and scale plans. Weekend coverage is spotty while we expand our support team. Once we can reliably provide 24x7 support engineer coverage, we’ll have options for getting support within 1 hour.

[yurimm4]

Thanks for the support @greg, I just wrote to support

[josephl]

@greg I am having the same issue. (Free plan). I emailed billing@fly.io a week ago and haven’t heard back yet.

[greg]

@josephl Er … I’m afraid there’s nothing I can do. I am just a random guy on a forum

I assume someone will get back to you or spot your post. But (understandably) their focus will be on paid plans.

[josephl]

I saw “aeronaut” and thought that meant you worked at Fly

[greg]

@josephl Ah … ok. No. Maybe one day