I have a url certificate that has been waiting for verification for 5 days. What do I need to do to be able to use the url for my app?
Some more context: 5 days ago, I tried generating certificates for 2 urls: ezratnashim.com and www.ezratnashim.com. The one without www was verified within a few minutes and I am now able to access my app from that url. The www one has yet to be verified and when I try accessing it in the browser I get a “DNS address could not be found” error message.
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Hi,
Hmm. It wouldn’t take five days to be verified. Five minutes would be more likely 
. You can safely assume by now it’s not going to verify.
The error message of "DNS address could not be found’ would suggest that’s the reason why. You would need to add a record for both the root/apex domain (which you must have done already, as you can access that) and also for the www subdomain. Once you can access it in your browser you can then check on the certificate.
Thanks @greg. Any chance you can give more details on how to fix it? I don’t have much experience with this end of things.
I’m using namecheap and currently have the below set up
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Hi,
Ah … you do have the A and AAAA records for the www subdomain. That looks correct to me
However … there is also a CNAME record set for the www subdomain (last one on that image). You don’t need that. You either need the A and AAAA records or the CNAME. Not both. I wonder if that is what is confusing it
I would delete that CNAME record.
You’ll still have the A and AAAA records.
Then (after a few minutes because DNS gets cached) try loading the www in your browser. If it works in that, that’s progress.
Thank you! I deleted the CNAME record and now it’s working. Cert is verified and the app is accessible at the www url
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