Unable to deploy app - machine not found, host could not be reached

1

I’m currently unable to deploy an app because during the deployment, I see the following error:

Failed to update machines: failed to update machine __machine_id__: failed to destroy VM  __machine_id__: not_found: machine not found

If I try to destroy the machine via flyctl (or run any other command on it), I get:

Error: machine __machine_id__ was not found in app '__app_name__'

I tried to --force destroy the machine as well. Is there anything else I can try to either remove or regain control of this machine?

Thanks!

2

Are you able to shell into the machine?

3

This is an Elixir app, so I can remote console in via

fly ssh console --config fly.toml --pty -C "/app/bin/<myapp> remote"

But, there are multiple machines and I’m assuming this isn’t going to hit the machine that’s not responding.

4

Ah, yes, I meant that you should try flyctl ssh console --machine .... If that doesn’t work, try the account support email. Someone will blat your machine for you.

5

Thanks for the tip. I’m getting:

Error: --machine="__machine_id__" not found/started

Is there any other way to get them to address my machine, without purchasing a support package?

6

I’m also seeing “These Machines’ hosts could not be reached.” when I list the machines.

rowboat
ID             	NAME                	STATE  	CHECKS	REGION	ROLE	IMAGE                                        	IP ADDRESS                      	VOLUME	CREATED             	LAST UPDATED        	PROCESS GROUP	SIZE
__machine_id__*	machine-name-XXXX    	stopped	      	sea
...

* These Machines' hosts could not be reached.
7

Use the link I’ve specified; that’s account support, not paid support. It’s free of charge.

8

Thanks, that link goes to Support · Fly Docs for me, which specifies that I need a support plan to email support. But maybe I’m missing something?

9

Yep, the link has an anchor (#) that jumps down to the “Billing and account support” section…

Who can use this: Everyone

Use this for: Billing and account management issues.

For questions about a specific invoice or account management issues, you can email us at billing@fly.io.

(Some browsers ignore those, though, and just leave you hanging unknowingly at the top of the page.)

If that doesn’t pan out, people have had luck with fly deploy --exclude-machines=<machine-id> in the past.

Aside: Also try checking your dashboard for a message about a failed underlying physical host machine; that’s the usual reason for “could not be reached”.

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10

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