Unable to create second org. Hitting an org creation limit with no explanation

1

I’m trying to set up a new organization and keep hitting this error:

“Validation failed: You have reached the limit of organizations you can create.”

I have only 1 org created so far and billing details already on file, so I’m not sure what’s triggering this. I’m a returning user and this is the first time I’ve run into it.

To add context, the reason I need a second org is actually because of another issue: when I created my first org, the system appended a random number to the name (I assume because it thought the name was taken). I’m now trying to create a new org with a proper clean name.

The error gives zero guidance on when the limit resets. Is it 1 org per day? Per hour? Per week? There’s no way to know, which makes it impossible to plan around.

Has anyone else run into this? Is there a cooldown period I should just wait out, or is there a way to get this resolved faster? Would love any advice from the community or the Fly.io team.

2

Hi… Yes, this comes up in the forum every so often. Emailing billing@fly.io seems to fix it, although I don’t know the details of what triggers the restriction in the first place.

(Unlike the other email addresses, you don’t need a Support plan to send to that one.)

In general, you don’t have full control over this identifier, although perhaps I’m misunderstanding what you’re looking at:

Hope this helps!

4

Thanks! The restriction seems to be lifted now. It’s probably limited to 1 per hour.

The slug is clean if unique, but apparently Fly will append a random number when the slug is taken. The random number was killing me, so I had to delete and re-create the org with a more unique name which led to the limit error.

Appreciate the response! Thank you very much!