Timeouts when trying to start/restart sprite

Questions / Help
1

My sprite appears to be stuck and not starting. Also can’t restart it form the dashboard.

$ sprite c -s sp3
Error: failed to start sprite command: failed to connect: read tcp X.Y.Z.X:43254->169.155.48.226:443: i/o timeout

I’d also like to request increase of sprite RAM to 16GB.

EDIT: started working after trying for 20-30 mins

2

thanks for keeping us updated! We were able to apply a fix for the underlying issue here. I’ve also enabled 16GB sprites for your org. Let us know if there’s anything else we can help with!