Team Members Cannot Deploy: Hitting High-Risk Unlock Even With Organization Credit Card

Questions / Help
1

Our organization on Fly (shopxr) already has a credit card on file for billing. The admin account can deploy apps fine. But when other team members try to deploy, they get:

Error: ensureDepotRemoteBuilder Your account has been marked as high risk. Please go to https://fly.io/high-risk-unlock to verify your account.

Team members can only deploy via auto-deployments triggered by pushes to main. I want to run a custom deploy using (but it’s blocked)

fly deploy --depot=false

Here’s what I see when checking my context:

→ fly auth whoami
eesha@shopxr.org

→ fly orgs list
Name                 Slug                 Type
ShopXR               shopxr               SHARED
Eesha Shahid         personal             PERSONAL

→ fly apps list
NAME                                    OWNER   STATUS          LATEST DEPLOY
shopify-app-post-purchase-gamification  shopxr  suspended       2h4m ago
shopify-app-product-ar-visualizer       shopxr  suspended       Aug 18 2025 14:39

I’m signed in as eesha@shopxr.org, and both apps belong to the shopxr organization.

Why does Fly still ask individual team members for credit card details despite the organization having one? Is there a way to avoid each member hitting the high-risk unlock step?

Ay help would be appreciated!

2

please contact us at billing@fly.io and we can look into this for you.

3

Mailed the details, but got no response.

4

hi @eesha-shopxr - the billing requests queue is indeed a queue :slight_smile: we look at requests in the order in which they arrive. I see yours in there; however, remember that we issue bills at the start of the month so as you may understand, we have a large number of tickets to reply to today, but we’ll get to yours soon.

  • Daniel
7

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