# Standard Support Trial form message fails to send a message

**URL:** <https://community.fly.io/t/standard-support-trial-form-message-fails-to-send-a-message/26718>\
**Category:** General\
**Tags:** issue, login-only\
**Created:** [January 1, 2026, 8:28pm UTC](https://community.fly.io/t/standard-support-trial-form-message-fails-to-send-a-message/26718 "2026-01-01T20:28:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![buildkindly](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/buildkindly/32/43829_2.png) [@buildkindly](https://community.fly.io/u/buildkindly)\
**Post date:** [January 1, 2026, 8:28pm UTC](https://community.fly.io/t/standard-support-trial-form-message-fails-to-send-a-message/26718/1 "2026-01-01T20:28:21Z")

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I’m trying to submit an issue for support. Currently on free trial with Standard Support Trial showing active. When I attempt to submit a ticket the following error is thrown “Failed to submit support request. Please email us directly”. Attempting to email [support@fly.io](mailto:support@fly.io) is an unmonitored email address.

How do I resolve this issue so I can submit a support ticket?

 ![CleanShot 2026-01-01 at 14.25.30](https://global.discourse-cdn.com/fly1/original/3X/4/5/4598acb72ac2b96bc348ec43dcfa8527092b9a02.png)

 ![CleanShot 2026-01-01 at 14.22.11](https://global.discourse-cdn.com/fly1/original/3X/7/3/73169cc0544ea2bfd44a839baf5d65ad0141b51d.png)

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**Author:** ![eli](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/eli/32/49867_2.png) [@eli](https://community.fly.io/u/eli)\
**Post date:** [January 1, 2026, 8:30pm UTC](https://community.fly.io/t/standard-support-trial-form-message-fails-to-send-a-message/26718/3 "2026-01-01T20:30:58Z")

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Hi, thanks for flagging this. I can see the email you sent to the support inbox and am writing a response now.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/fly1/original/3X/6/e/6e8955d00cb218e186ebbe3a6ab06fefdce15290.svg) [@system](https://community.fly.io/u/system)\
**Post date:** [January 14, 2026, 9:49pm UTC](https://community.fly.io/t/standard-support-trial-form-message-fails-to-send-a-message/26718/5 "2026-01-14T21:49:06Z")

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