Sprite completely unreachable: console, API, public URL all timing out (again)

Questions / Help
1

(It’s happening again, hence the copy/paste from another post which was resolved and closed.)

One of my Sprites (org: `don-denton`) has been completely unreachable for several hours. Every method of access is timing out:

  • `sprite console` → `i/o timeout`
  • `sprite api /sprites/` → hangs for 35+ seconds, no response
  • `sprite checkpoint list` → exit code 1, no response
  • Public URL → `curl` gets `000` (no connection)

The Sprite is listed in `sprite list` so the CLI knows it exists, but nothing can reach it.

**Important:** Please do not reset or wipe the Sprite’s disk before checking with me. I have a SQLite database I need preserved. Can you snapshot the disk or help me retrieve the file before any restart?

Happy to share the specific Sprite name and any other account details via DM. Thanks.

2

Hi @happycollision,

I believe this should be working for you now, please let us know if you continue to have any issues with it!

3

Looks like we are back in business. Thank you!

Anything I can do to prevent this? Or is there a reset button in development?