Dear Fly.io Support Team,
I am writing regarding my account (mgeeneth@gmail.com / Organization ID: 776635).
I created this account for personal learning purposes. Unfortunately, due to my lack of experience, I was completely unaware that unused Volume Snapshots were continuously incurring background charges. I have not logged in or used any Fly.io services for active projects since mid-2025.
Additionally, during this period, my primary GitHub account (which was linked to my primary login method) was suspended. Because of this access issue, I was completely blocked and unable to log into Fly.io to manage or check my account status and resources.
Looking at my billing history, I noticed several Failed monthly invoices and a Paid charge of $58.16 on Jan 2, 2026 charged to my father’s credit card.
As I am a student with no personal income, these charges have caused significant financial stress for my family. I have now managed to log in and deleted active resources to ensure no further usage occurs.
Could you please kindly:
- Consider issuing a refund for the $58.16 charged in January as a one-time goodwill gesture.
- Waive/cancel the pending unpaid invoices accumulated due to background snapshots.
- Help me permanently close this organization/account.
I deeply regret this oversight and sincerely appreciate your understanding and support.
Best regards,
Menula Geeneth