# Phoenix.new environment is broken and my credit of $150 vanished

**URL:** <https://community.fly.io/t/phoenix-new-environment-is-broken-and-my-credit-of-150-vanished/26027>\
**Category:** LLM\
**Created:** [September 23, 2025, 10:53pm UTC](https://community.fly.io/t/phoenix-new-environment-is-broken-and-my-credit-of-150-vanished/26027 "2025-09-23T22:53:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![thedangler](https://avatars.discourse-cdn.com/v4/letter/t/e0b2c6/32.png) [@thedangler](https://community.fly.io/u/thedangler)\
**Post date:** [September 23, 2025, 10:53pm UTC](https://community.fly.io/t/phoenix-new-environment-is-broken-and-my-credit-of-150-vanished/26027/1 "2025-09-23T22:53:30Z")

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Hello,

My phoenix.new seems to be broken and the chat is going nuts.  
Chris was gracious enough to credit back my account $150 after an issue. However I cancelled my subscription because I didn’t want to keep paying $20/m while I had $150 credit.  
I went away for 30 days and finally came back to start working on the project again. When I logged back in my $150 credit was gone and I had to re subscribe for $20 to get my project back.

Here is what I logged into.  
Here is screenshot of 8 of these things out of maybe 200.

 ![Screenshot 2025-09-23 at 6.47.59 PM](https://global.discourse-cdn.com/fly1/original/3X/c/6/c627153009413acae750e2473815cc2f85516c5d.png)

I’m not sure what is going on with my account. I have no idea where my $150 credit went.

Please investigate.

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**Author:** ![jfent](https://avatars.discourse-cdn.com/v4/letter/j/b2d939/32.png) [@jfent](https://community.fly.io/u/jfent)\
**Post date:** [September 24, 2025, 2:47pm UTC](https://community.fly.io/t/phoenix-new-environment-is-broken-and-my-credit-of-150-vanished/26027/2 "2025-09-24T14:47:59Z")

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Hi there, Phoenix.new credits are active for 1 month from the moment they’re granted [0]. Is it possible that the $150 was granted over a month ago?

And confirm, you need an active subscription to be able to login to Phoenix.new.

[0]:

 ![image](https://global.discourse-cdn.com/fly1/original/3X/f/a/fada24ae6f545078e4ebd429bda4ddad911aa6f6.png)

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**Author:** ![thedangler](https://avatars.discourse-cdn.com/v4/letter/t/e0b2c6/32.png) [@thedangler](https://community.fly.io/u/thedangler)\
**Post date:** [September 24, 2025, 7:18pm UTC](https://community.fly.io/t/phoenix-new-environment-is-broken-and-my-credit-of-150-vanished/26027/3 "2025-09-24T19:18:20Z")

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So if I buy something its only valid for 1 month?  
If I spend $200 and don’t use it in one month I lose my $200?  
That is a little ridiculous don’t you think.

Also, my UI chat window is flooded with error exit messages.